How does Crisis Chat work?

Crisis Chat serves anyone located in the Interior of British Columbia, in any type of crisis, providing access to free emotional support and referrals when appropriate via a confidential chat service. View our terms and conditions here.


Steps to Get Started

  1. Click on our green “Online” image located above (purple when offline) during our hours of operation to launch a chat.

  2. A trained volunteer Crisis Responder will receive the chat and respond through our secure, confidential online platform.

  3. The volunteer Crisis Responder will offer empowering emotional support to help you through the crisis.


The Details

  • Before speaking to a Crisis Responder you will be invited to share some basic information (you can chose to chat anonymously).

  • Depending on the volume of incoming interactions you may experience a wait to be connected with a Crisis Responder.

  • The Crisis Responder is a trained volunteer not a counsellor, thus we are not able to provide advice.

  • Crisis Responders only have one conversation at a time, so it is important to respond in a timely manner or your conversation may be ended.

  • When you are connected with a Crisis Responder they will introduce themselves and invite you to share your story.

  • The Crisis Responder will help you sort through your feelings by asking questions, empathizing, and actively listening.

  • When the conversation is over, you’ll receive an optional survey about your experience. This helps us help you and others like you!