How Does Crisis Text Work?

Crisis Text serves anyone located in the Interior of British Columbia, in any type of crisis, providing access to free emotional support and referrals when appropriate using a medium people are familiar with: text.


Steps to Get Started

  1. Text us at 888.353.2273 from anywhere in British Columbia, during our hours of operation, about any type of crisis

  2. A trained volunteer Crisis Responder will receive the text and respond through our secure, confidential online platform

  3. The volunteer Crisis Responder will offer empowering emotional support to help you through the crisis


The Details

  • Your opening message to us can say anything. The first few responses you will receive are automated. They tell you that you're being connected with a Crisis Responder, and invite you to share some basic information.

  • Depending on the volume of incoming interactions you may experience a wait to be connected with a Crisis Responder.

  • The Crisis Responder is a trained volunteer not a counsellor, thus we are not able to provide advice.

  • Crisis Responders only have one conversation at a time, so it is important to respond in a timely manner or your conversation may be ended.

  • When you are connected with a Crisis Responder they will introduce themselves and invite you to share your story.

  • The Crisis Responder will help you sort through your feelings by asking questions, empathizing, and actively listening.

  • When the conversation is over, you’ll receive an optional survey about your experience. This helps us help you and others like you!