When you phone, chat or text you will be connected to a trained crisis volunteer.
Our volunteers complete extensive training in crisis de-escalation. This is to ensure they are well prepared to address and respond to any issue you have and want to discuss. Our volunteers are compassionate, non-judgemental individuals from all walks of life, who do this work because they really want to help people.
The volunteer will see how you’re doing and make sure you’re safe.
On every call, chat and text, the volunteer will want to identify any risk. Thus, the volunteer will sometimes ask you “Are you having thoughts of suicide?” There is no need to be alarmed if you are not suicidal. We never want to assume, and ensuring your safety is always our top priority.
If you are having thoughts of suicide, our volunteers (supported by staff) are trained to handle calls, chats and text involving suicidal thoughts. For the most part, the volunteer will continue to listen, support, and connect you with additional supports.
The volunteer will listen to your problem to get a better understanding of the crisis you’re experiencing.
Our volunteers do not judge. The main role of the volunteer will be to actively listen and provide support. They may ask what caused you to contact us now, and what solutions you’ve tried so far. This will all be done with respect and acceptance.
The volunteer will then help you form a plan that deals with your crisis and helps you move forward in the days and weeks ahead.
This can be as simple as discussing self-care options, identifying a friend you can connect with or finding resources and services in your area that can help you. If your issue is more complex the volunteer has a database of referrals and can connect you with a professional in your area.
The volunteer will invite you to call or chat in again if you need more support.
Once a plan has been developed and your safety is ensured, the volunteer will invite you to contact us again if you need more support. They may also offer a follow-up call. A follow-up is where someone from the Interior Crisis Line contacts you in a few hours, to see how you’re doing.
Our goal at the end of your conversation is that you felt heard, you have a plan, and you are in a better position to handle your crisis than when you first contacted us.
We are here for you 24 hours a day 365 days a year. We are ready to listen.